Keeping Your Pet’s Visit Smooth and Secure
To make sure we can spend enough time with each of our patients and maintain the safety of staff and patients alike, we have a few policies at Founders Green Animal Hospital. Our goal is to make sure everyone has the best experience possible, so we ask that you accept these policies when visiting our hospital.
Appointment Policy
We operate on an appointment-based system to minimize your wait time and ensure each pet receives the attention they need. Please call a few days in advance to reserve your preferred time. If you need to cancel or reschedule, notify us as early as possible so we can offer the slot to another patient.
Clients arriving more than 10 minutes late may be asked to reschedule. If the veterinarian agrees to see a late patient, a $30 late fee per pet will apply in addition to exam charges. Appointments missed without prior notice will incur a $50 fee per pet and require pre-payment for all future exams. If not paid ahead of time, the fee will be added to the invoice at the time of the visit.
Arrival/waiting Room Policy
When you arrive at Founders Green Animal Hospital, you will be greeted by our welcoming staff. We ask that you keep all cats inside carriers and all dogs on non-retractable or locked leashes. Please let the front desk staff know during check-in if you are concerned about any contagious diseases or know of any behavioral issues like biting or scratching. Our goal is to keep our staff and patients safe, happy, and healthy throughout their visits. Please make sure to arrive on time or a few minutes early if you are a new patient to fill out paperwork.
Payment Methods
To provide the best care possible for each of our patients, we require payment at the time of service. New clients must pre-pay for their exam when scheduling, and clients bringing three or more pets per visit are required to pre-pay for all exams at the time of booking.
If you're concerned about budgeting, we’re happy to provide quotes over the phone before your appointment. We accept cash, checks, Visa, Mastercard, American Express, Discover, and CareCredit®. All prepayments and fees are non-refundable.
Prescription Refills
We are happy to offer a wide variety of prescription medications at our facility so you can get everything you need in one place. If you need a refill of your pet’s medication, please call us. Allow 24-48 hours to process your request before picking it up. If we do not have the medication you need on-site, we are happy to order it for you. Make sure you order prescription refills a few days before the end of your medication so you do not run out. Written prescriptions must be picked up in person.
Prescription Diets
Pets can be prescribed specific diets for a variety of reasons. If your pet’s treatment plan includes a prescription diet to handle a variety of health concerns, our doctors will discuss your options with you. We conveniently carry a number of prescription diets in our office and online store.
